Refund policy

Refund and Cancellation Policy

medChina.global is operated by StarLink Global HK Technology Limited. This policy concerns consultation, booking and service arrangements made through medChina.global.

Before you pay

Before accepting payment for a booking, we will provide written confirmation of the service scope, the party receiving payment, the amount due, and the cancellation, rescheduling and refund conditions that apply to that booking. Any deposit, cancellation deadline or non-refundable charge must be disclosed before payment. Please request clarification before paying if these details are missing or unclear.

Requesting a cancellation or refund

Email medchina.service@gmail.com with your name, order or booking reference, the service concerned, and your request. Please do not include unnecessary medical records in the initial email. We will review the request against the written terms provided before payment and any applicable consumer rights.

Refund eligibility depends on the applicable booking terms, whether services have started or been provided, and any previously disclosed third-party costs. This policy does not impose a blanket non-refundable rule and does not promise unconditional refunds for every booking. Any proposed deduction will be explained with reference to the applicable booking terms and charges.

Changes or unavailable services

If a provider changes or cannot supply a confirmed service, contact us so that we can explain the available alternatives and any cancellation or refund options under the applicable booking terms. Changes to clinical suitability require assessment by the relevant healthcare provider.

Approved refunds

Once a refund is approved, we will confirm the amount and how it will be returned. The time for funds to appear depends on the payment provider and bank. For payments made directly to a hospital or another provider, that provider processes the refund under its applicable terms; we can assist with communication.

Services and consumer rights

Medical, dental, screening and consultation services are not physical goods that can be returned by post. Any physical product sold separately requires its own applicable return conditions. Nothing in this policy limits rights that cannot lawfully be excluded.

Contact: medchina.service@gmail.com